Guidance is provided during an telephone or email pre-consultation explaining how we recommend you prepare for your photography session, what to wear, the best time of day for the shoot and what to bring with you. Frankie & Harry Photography are not responsible for any reductions in quality or quantity of images taken as a result of any failure by you to comply with these recommendations.
Booking and cancellation
A $100 non-refundable deposit is required to secure a booking within 24 hours of submitting a booking form. The balance is required to be paid 24 hours prior to the assignment. All deposits paid will be deducted from the final invoice. Once the deposit has been received, Frankie & Harry Photography will reserve the date and time specified by the client. Please be punctual. We try our best to allow for some flexibility. However, if you arrive 15 minutes past your appointment, we will have to reschedule your Session and a $100 fee will apply. At least 12 hours’ written notice is required for client cancellations. An alternative date will be offered where possible, but cannot be guaranteed. Client cancellations within 12 hours of the scheduled shoot will result in loss of the deposit. No shows on the day of the shoot will result in a loss of the deposit. If proof of full payment is not provided to Frankie and Harry Photography 24 hours before the photoshoot, Frankie and Harry Photography reserve the right to cancel the scheduled photoshoot and retain the client's deposit. The deposit can be transferable in the case of a reschedule if the client notifies Frankie and Harry Photography outside 12 hours prior to commencement of the scheduled shoot and with a time and location having been agreed upon by both parties.
Frankie & Harry Photography cannot offer re-shoots due to dissatisfaction with clothing, facial expressions, hair wind, child(ren) behaviour or other items beyond our control. In the event that you would like to schedule another shoot due to one of the above, we will offer a re-shoot at a 25% discount. A re-shoot date and location must be confirmed within 2 weeks of the initial session.
Prices are available on the website and are valid at the time of completion of a booking form and payment of deposit. Frankie & Harry Photography reserves the right to change prices without given written notice to the client. This only applies to future bookings and not existing orders.
Discounts and Special Offers
Discounts cannot be applied to deposits. One discount can only be used per photography session. Discount is applied at the time of booking and is reflective of current price at time of booking.
At your photography session you are responsible for the behaviour and wellbeing of your child(ren) and all of your personal belongings. You must comply with our reasonable instructions during your photography session, whether relating to health and safety or any other matter. Frankie & Harry Photography reserve the right to cut short a photography session if, in our sole discretion, we consider that the safety or wellbeing of any participants (including any of our staff) is at risk. We will not provide refunds for photography sessions cut short as a result of the behaviour of you or your child(ren).
Limit of Liability
Frankie and Harry Photography maintain the right to reschedule the session appointment due to inclement weather or personal emergency. In the unlikely event that Sam Oates from Frankie & Harry Photography is injured, ill or experiences an emergency which prevents her from attending the photographic session, Frankie and Harry Photography will make every effort to reschedule your session. If this is not possible, Frankie and Harry Photography will refund your deposit in full.
We will not refund, nor accept the return of/refusal to pay charges for, any technically acceptable photograph supplied in an electronic format. No exception can be made as we cannot be held responsible for individual tastes or exceptions.
Delivery of Product
Clients will receive a private online gallery and USB within three weeks from photoshoot. Clients will receive 30 high resolution all in colour and black and white. Responsibility of correct postage address lies with the client. If client provides incorrect postal information and as a consequence USB is never received, they will have to pay an additional $20 for a replacement USB which includes postage.
Storage of Images
Client's selected high resolution digital images are kept on an active file for three months, after which time they will be deleted. All remaining digital images will be deleted within three weeks of photograph session.
Frankie and Harry Photography is granted total artistic control over the final image. As the artists, we use our artistic discretion to carefully select the final images. We do not release raw, unedited images, since these are not considered to be a finished product. Once digital prints are delivered to the client, all further editing of any nature will incur additional costs.
Copyright and Reproduction
The copyright of all images remain with Frankie and Harry Photography. The client grants the photographer the unrestricted right to use and alter the material for commercial, promotional, marketing, competition or other purposes without compensation, and hereby releases and shall hold harmless the photographer from all claims or liability resulting from, or associated with the use of the material unless otherwise discussed between the client and Frankie and Harry Photography.
When digital images are purchased by the client, only the right to print the image for personal use is included. Copyright continues to be owned by Frankie and Harry Photography. The client is permitted to reproduce their digitally purchased images for personal use only or for the purpose of a model, artist or entertainer promotion. Low resolution water marked images must not be downloaded or printed. These images are for viewing only, in order to purchase your final product. If however, you wish to use the images for advertising, merchandising, product endorsements, point of sale as well as TV, theatre and film posters then you will need to inform Frankie & Harry Photography beforehand, so as we can work out an appropriate usage rate and file size.
Frankie and Harry Photography will store the Client's name, contact details and session information privately and will not share these with any other business or organization.
Frankie and Harry Photography requires that all photography used on the internet, social media, print and other forms of sharing be credited to Frankie & Harry Photography and that the copyright symbol on all images not be removed or cropped in any way.
Unless written consent is provided, the images provided by Frankie and Harry photography cannot be altered, cropped, distorted or affected in any way. You are not permitted to give images to someone to edit or alter, whether in a professional capacity or otherwise. Frankie & Harry Photography shall not be liable for any claims whatsoever resulting from alterations made to the material by the client.
Photography and recording by you.
The use of cameras, camera phones, camcorders or any other recording equipment is not permitted during any photography session without our express permission.
A gift certificate may be used towards a new booking for any of our photography packages. Gift certificates are transferrable, but not redeemable for cash. The gift certificate serial number must be presented during the booking of your photo shoot and the amount will come off the balance of your package price. Any cancellation within 12 hours of the scheduled shoot or a no show on the day will result in the certificate becoming null and void. Your session date must be booked and a deposit received prior to the expiry date stated on the voucher. Frankie and Harry Photography terms and conditions apply to all bookings.
Loss or damage
Frankie & Harry Photography undertakes to use the utmost care and reliable equipment throughout the capturing, backup, processing and transportation of the material. If however, the material is lost, stolen or damaged for any reason, Frankie & Harry Photography shall refund all monies paid by the client. It is agreed that the liability of Frankie & Harry Photography shall be limited to a refund of any money paid and that the client indemnifies Frankie & Harry Photography for any further action as a consequence of the engagement by the client of the Photographer.
By placing any booking through Frankie & Harry Photography, you agree to the above terms and conditions, and the contract shall be considered binding as if a manually signed paper original.
The Photographer reserves the right to amend these Terms and Conditions without prior notice.